Summary of facts

On this page you'll find a summary of the facts and action taken to date. More details can be found in the various other pieces on the main Prince Henry telecoms page.

If you have knowledge and / or experience to share on telecoms issues, please provide details using the feedback form below.

 Contact with Department of Communications and the Arts and major ISPs

 Telstra | Proposal to extend HFC Network to Prince Henry at Little Bay

  • Letter dated 10 August 2016 from Dynamic Property Services, the CA's managing agent, containing information on Telstra's proposal to extend it HFC network to Prince Henry | distributed by email to all of Prince Henry's strata schemes / neighbourhood associations / individual lot owners on 11 August 2016
  • Letter dated 11 August 2016 from the CA's lawyer, explaining the Telstra offer and that the CA is not able to become involved in any negotiations between Telstra and strata schemes / neighbourhood associations / individual lot owners | distributed by email to all of Prince Henry's strata schemes / neighbourhood associations / individual lot owners on 11 August 2016
  • December 2016 Newsletter | Web team advises residents to make their own enquiries as to Telstra's progress in their area.

 Network Management Services Agreement| Pivit and Landcom (now Urban Growth)

  • 1 May 2007 | the state government appointed Pivit to install state of the art infrastructure to Prince Henry residences as part of the Prince Henry Master Plan.
  • Pivit owns that infrastructure.
  • The Prince Henry Community Association requested Urban Growth (formerly Landcom) to provide a copy of the contract between the state government and Pivit outlining Pivit’s responsibilities and obligations. The request was refused on the grounds of ‘commercial in confidence’.
  • A GIPA request was subsequently submitted and a Notice of Decision received advising some but not all of the information contained in the contract would be provided.
  • Pivit had 40 days to object to the information being released. If the decision to release some of the information stands, it will be provided no earlier than 14 March 2016.
  • Mid-March 2016 | Copy of redacted Network Management Services Agreement between Landcom and Pivit received.
  • Late-March 2016 | Copy of missing Schedule 9, Minimum Operator Service Levels requested.
  • 7 April 2016 | Copy of missing Schedule 9, Minimum Operator Service Levels received.
  • 29 April 2016 | Lawyer appointed to provide advice
  • 26 May 2016 | CA EC met with its lawyer to determine an action plan
  • 10 June 2016Legal letter sent to Stuart McCowan, Urban Growth's General Manager Wholesale Projects
  • 29 July 2016 | Letter from Urban Growth responding to CA's legal letter dated 10 June 2016
  • 1 August 2016 | Email received from CA's lawyer providing advice on action the CA could take for the EC's consideration
  • 10 October 2016 | Legal letter to Urban Growth expressing disappointment and requesting an unredacted copy of the NMSA
  • December 2016 | the CA's lawyer instructed to follow up on the provision of an unredacted copy of the NMSA
  • January 2017 | Unredacted Network Management Services Agreement received from Urban Growth on a strictly confidential basis. This means the CA is not permitted to disclose to any third party the content without first obtaining UrbanGrowth’s prior written consent to any proposed disclosure.

 Foxtel

  • Foxtel has an arrangement to use the Pivit infrastructure to provide pay TV to those Prince Henry residents that require it.
  • In the latter part of 2015 Pivit’s infrastructure needed to be upgraded to facilitate adequate reception of pay TV HD channels (head end needed replacing). The cost for the upgrade was advised to be significant.
  • Pivit said Foxtel should foot the bill for upgrades to infrastructure required to facilitate adequate HD reception.
  • Foxtel said it had an agreement in place that indicates Pivit is responsible for all maintenance and upgrades to Pivit-owned infrastructure.
  • The CA has received a copy of the agreement between Foxtel and Pivit stating that Pivit is responsible for all maintenance and upgrades to Pivit-owned infrastructure.

The CA has been advised that Pivit has undertaken the desired upgrades to facilitate adequate HD reception (replaced the head end).

 Email

  • Pivit advised in late 2015 that it would cease its email service effective 1 January 2016 leaving Prince Henry residents no alternative but to open a web-based email account.
  • On 14 January 2016 (two weeks after the advised termination date) Pivit advised its email customers that they could retain their Pivit email addresses (by that date, most Pivit email customers, particularly those that relied on email for essential communications, would have likely made other arrangements).

 Internet data allocation 

  • In the early part of 2016, a significant number of Prince Henry residents were advised that they'd exceeded their monthly data allocation, triggering 'speed shaping' for the first time, which effectively meant the internet slows to a snail's pace. Many residents upgraded their package agreement with Pivit leading to additional costs incurred.
  • In January 2016, a Facebook page created by a resident unhappy with Pivit is gaining momentum. The CA has stated it will work with the group to achieve the best outcome possible for all Prince Henry owners and residents. 

 

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