Summary of facts

On this page you'll find a summary of the facts and action taken to date. More details can be found in the various other pieces on the main Prince Henry telecoms page.

If you have knowledge and / or experience to share on telecoms issues, please provide details using the feedback form below.

 Contact with Department of Communications, Cyber Safety & the Arts and major ISPs

 Telstra

Proposal to install mobile phone towers on the roof of Moran at Little Bay

  • 20 March 2018 |  the CA's managing agent emailed all Prince Henry lot owners and their representatives with details of Telstra's proposal to install equipment on the roof of the Moran at Little Bay building, and asking for feedback on the proposal.
  • October 2018 | DA/239/2018 was lodged with Council and approved in October 2018. 
  • June 2019 | Since October, the CA has followed up with Mark Moran at Little Bay from time to time regarding installation of the structures. 
  • September 2019 | Mark Moran has advised that Telstra had scheduled the installation of the mobile phone towers for early 2020.

Proposal to extend HFC Network to Prince Henry at Little Bay

  • Letter dated 10 August 2016 from Dynamic Property Services, the CA's managing agent, containing information on Telstra's proposal to extend it HFC network to Prince Henry | distributed by email to all of Prince Henry's strata schemes / neighbourhood associations / individual lot owners on 11 August 2016
  • Letter dated 11 August 2016 from the CA's lawyer, explaining the Telstra offer and that the CA is not able to become involved in any negotiations between Telstra and strata schemes / neighbourhood associations / individual lot owners | distributed by email to all of Prince Henry's strata schemes / neighbourhood associations / individual lot owners on 11 August 2016
  • December 2016 Newsletter | Web team advises residents to make their own enquiries as to Telstra's progress in their area.

 Network Management Services Agreement| Pivit and Landcom

 Foxtel

  • Foxtel has an arrangement to use the Pivit infrastructure to provide pay TV to those Prince Henry residents that require it.
  • In the latter part of 2015 Pivit’s infrastructure needed to be upgraded to facilitate adequate reception of pay TV HD channels (head end needed replacing). The cost for the upgrade was advised to be significant.
  • Pivit said Foxtel should foot the bill for upgrades to infrastructure required to facilitate adequate HD reception.
  • Foxtel said it had an agreement in place that indicates Pivit is responsible for all maintenance and upgrades to Pivit-owned infrastructure.
  • The CA has received a copy of the agreement between Foxtel and Pivit stating that Pivit is responsible for all maintenance and upgrades to Pivit-owned infrastructure.
  • The CA has been advised that Pivit has undertaken the desired upgrades to facilitate adequate HD reception (replaced the head end).

 Email

  • Pivit advised in late 2015 that it would cease its email service effective 1 January 2016 leaving Prince Henry residents no alternative but to open a web-based email account.
  • On 14 January 2016 (two weeks after the advised termination date) Pivit advised its email customers that they could retain their Pivit email addresses (by that date, most Pivit email customers, particularly those that relied on email for essential communications, would have likely made other arrangements). 

 Internet data allocation

  • In the early part of 2016, a significant number of Prince Henry residents were advised that they'd exceeded their monthly data allocation, triggering 'speed shaping' for the first time, which effectively meant the internet slows to a snail's pace. Many residents upgraded their package agreement with Pivit leading to additional costs incurred.
  • In January 2016, a Facebook page created by a resident unhappy with Pivit is gaining momentum. The CA has stated it will work with the group to achieve the best outcome possible for all Prince Henry owners and residents. 

 

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